Return & Refund Policy

1. Digital Products Only

All products offered on SnailMotion.com, including presets, templates, actions, tutorials, and other downloadable content, are digital goods.

2. No Returns or Refunds

Since these are non-tangible, digital products, we do not accept returns, exchanges, or offer refunds once a purchase is completed and the product has been delivered (via download or email). All sales are final.

3. Product Quality Guarantee

We take pride in the quality of our digital products. If you encounter any technical issues or receive a corrupted file, please contact our support team within 24–48 hours of purchase. We will promptly assist you and ensure you receive a working file.

4. Customer Support

If you need help installing or using your purchased digital product, our customer support team is available and happy to assist you.